Portfolio: www.jayhughes.co.uk | Email: [email protected] | Phone: +44 7534 360807

LinkedIn: https://www.linkedin.com/in/jaylshughes/

Personal Statement

A seasoned Product Designer with over 17 years of experience, specialising in user-centred design, strategic product development, and leadership. Proven success in improving user engagement, streamlining workflows, and driving innovation for high-profile clients. Seeking to leverage my expertise in a leadership role that prioritises sustainability, growth, and impact.

Key Achievements

• Delivered a tailored onboarding experience that increased user retention by ~15%.
• Conducted 50+ user interviews, translating insights into product strategies that improved retention.
• Designed and launched features adopted by 90% of target users, improving engagement metrics.
• Mentored cross-functional teams to implement lean UX processes, reducing iteration time by 30%.
• Pioneered scalable design systems in Figma for multi-platform applications.

Professional Experience

Product Designer

TransferRoom — June 2024 – Present

• Designed and delivered key features for the Agent Native App V2, including Net Salary Calculator and “Plus Pitch”, achieving ~25% improvement in feature adoption.
• Conducted user research with over 12 agents to identify pain points, resulting in product updates that reduced agent churn by ~15%.
• Developed tailored prototypes for diverse archetypes, ensuring scalable product designs for varying user needs.